Terms of Service

Welcome to VenusianAlchemist

By accessing our website and services, you agree to these Terms of Service.

We provide astrology consultations, digital products, and personalized services. Full descriptions are available on our website.

All sales are final. Payments are processed through Paypal & Stripe. For issues, contact support within 7 days.

We are not liable for any technical disruptions or misuse of content provided.

We reserve the right to suspend services for violation of terms.

United Kingdom laws govern these terms.

Privacy Policy

At Venusian Alchemist, your privacy and trust are our top priorities. This Privacy Policy outlines how we handle your information and maintain confidentiality during and after our services.

1. Information We Collect

We collect personal information that you provide voluntarily, such as:

  • Your name, email address, and payment details when booking a service.

  • Additional information shared during readings or consultations.

2. How Your Information Is Used

Your information is used solely to:

  • Deliver the requested services (readings, consultations, or digital products).

  • Improve our offerings and customer support.

3. Confidentiality of Readings

All readings and consultations (whether video, phone, or written) are private and confidential.

  • Any recordings made (e.g., video or phone call readings) are securely stored and will not be shared without your explicit consent.

  • Notes or details from personalized readings are used solely for service delivery and will not be retained beyond what is necessary.

4. Third-Party Sharing

We do not sell, trade, or share your personal information with third parties, except as required by law or necessary for payment processing (e.g., PayPal, Stripe).

5. Data Security

We take appropriate measures to protect your data against unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Request deletion of your data (subject to legal and operational requirements).

For inquiries or concerns about your privacy, please contact thevenusian.alchemist@gmail.com

Refund Policy

At Venusian Alchemist, we strive to provide quality services and products. Please review our refund policy before making a purchase:

1. Services and Digital Products

Refunds are not offered for:

  • Digital products (e.g., downloadable guides, e-books).

  • Personalized services (e.g., tarot readings, astrology consultations).

2. Physical Products

For physical items, refund requests must meet the following conditions:

  • The client must contact us within 7 days of receipt of the product.

  • The product must be unused, in its original packaging, and returned at the client's expense.

  • Upon inspection, a refund or replacement will be issued if the product is deemed defective or not as described.

3. How to Request a Refund

  • Email thevenusian.alchemist@gmailcom with proof of purchase and details of the issue.

  • We will review your request and respond within 3 business days.

4. Non-Refundable Situations

  • Items damaged due to improper handling by the client.

  • Refund requests made after 7 days of receipt for physical products.

By purchasing from Venusian Alchemist, you acknowledge and agree to these terms.